animated train logo MRCHQ 260x98

mrchq top b logoYour headquarters for scale models, roller coasters, thrill rides, carnival models,
circus products, accessories and gifts.

Introduction
ModelRollerCoasterHQ.com wants your experience on our site to be positive and worry-free.
On this page you can learn more about our policies regarding:

Guaranteed Security Policy
Privacy Policy
Errors and Omissions
Shipping Policies
Order Fulfillment Policy
Shipping Damage Policy
Return of Merchandise Policy

Guaranteed Security Policy
ModelRollerCoasterHQ.com guarantees that your credit card and personal information are 100% safe and secure through the use of 128-bit SSL encryption technology. In addition to your information being secure, all data we collect is protected against unauthorized access. You can shop at www.modelrollercoasterhq.com with confidence. We have partnered with PayPal to accept credit card payments safely and securely for our customers. The PayPal Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. 
The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

  • For additional information regarding the privacy of your sensitive cardholder data, please read the Privacy Policy for PayPal Services.
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    Privacy Policy
    Here at ModelRollerCoasterHQ.com your privacy is of utmost importance to us. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.
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    Errors and Omissions
    All prices, pictures and descriptions on this site are subject to change. ModelRollerCoasterHQ.com maintains no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. ModelRollerCoasterHQ.com is not liable for errors in prices listed on the site due to computer error or human error.
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    Shipping Policies
    Shipping times and rates are only estimates and are not guaranteed. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible. For International orders, the addressee is responsible for any local taxes and customs fees

    If you order more than one item Next Day Air or Second Day Air Shipping, all items in stock will be shipped immediately as requested.

    Returned undeliverable packages, and refused items will be charged an appropriate shipping charge.
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    Order Fullfillment Policy
    Orders received before 3:30PM MST for in-stock items will be shipped same day. You must pay all orders in advance at the time of order.
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    Shipping Damage Policy
    1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return it to a UPS or USPS shipping location within 24 hours marked "Refused due to shipping damage." You must then e-mail us at so we can file a claim. Please include your name, phone number and invoice number. Failure to do so will result in loss of refund or replacement.
    2. KEEP PACKAGING: Save boxes, packaging material, and paperwork. Don't throw anything away. These are required items for all return issues.
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    Return of Merchandise Policy (RMA)
    We accept returns on new, unopened, unused items. You must contact us to receive an RMA number to authorize the return. Open items are not returnable for a refund. RMA requests must be received with 30 days of purchase date.
    Open box and special value products sold on our website are sold as-is and cannot be returned. You MUST have an RMA number to return any merchandise. Please follow these steps:

    1.Make sure your original invoice is dated within the last 30 days. Please include your name, phone number and invoice number. Click here to use our returns website contact form to receive an RMA (Return of Merchandise Authorization) number. 
    2.Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
    3.Include a copy of the original invoice. Check the invoice to insure that your name, e-mail address, and phone number are correct. Highlight the item(s) you would like to return.
    4.Pack the item(s) securely and mail to: Model Roller Coaster HQ, 2999 Lawrence Street, Unit 501, Denver, CO 80205. Make sure that the RMA number is clearly indicated.
    5.Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.
    6.Refunds are processed for the original purchaser only.
    PLEASE NOTE: Items returned to us without an RMA# will be refused and returned to the sender postage collect. Items returned to us with an RMA# must be received within 30 days of the RMA issuance, and will normally be refunded appropriately within 3 business days of receipt. We are not responsible for shipping charges or return shipping charges on returned items unless you receive the wrong item or are missing an item from your order.
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    If you have questions or concerns not addressed here, please contact us. Please include your name and phone number.

    Model Roller Coaster HQ Home Office

    2999 Lawrence Street

    Denver, CO 80205 (970) 988-2866

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